Staffing Account Manager / Business Relations Manager

Goodwill Industries of San Antonio - San Antonio, TX 78207

Posted: 8/10/2017
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Our Mission is to help change lives through the power of work. We serve our community by providing career training and placement assistance for employment. Our programs are supported with profits generated through the sale of donated goods in our Retail Stores, and revenue from business services offered through our Contract Services Division. We invest 92.6 cents of EVERY DOLLAR EARNED back into the community. This is accomplished through educational programs and career services provided through our Good Careers Academy and Good Careers Centers.

We are currently seeking a dynamic Staffing Account Manager / Business Relations Manager who has a passion for serving others and making a difference. Join the Goodwill Team today.

Commerce Downtown GCA

703 Dolorosa
San Antonio, Texas, 78207
United States

Full Time


0.00 - 0.00

Monday - Friday 8:30 to 5:30

Establish and nurture long term relationships with local employers. Engage them substantively in a variety of strategies and activities ranging from: assessing current and future employment needs and skill requirements, developing training curriculums, participating in career exploration activities, creating on-the-job training opportunities, hiring Goodwill participants, providing employee retention and advancement opportunities, and contracting Goodwill Business Services.

1.Develop a customer base of prospective employers from directories, networking, cold calling, and other sources.
2.Establish accounts with local employers to identify current and future employment needs and skill requirements matching programs offered through GCAs. Maintain customer satisfaction through regular contact.
3.Oversee the Business Relations team to include performance evaluations, goal setting/attainment, employee relations, and additional duties as assigned.
4.Ensures all metrics to include Job Openings Created and Job Openings filled metrics are monitored and maintained on a regular basis.
5.Works closely with WDM and Campus Managers for the purpose of ensuring all placement activity is closely monitored and accurate at all times.
6.Maintain compliance and reporting requirements with all regulatory agencies to include COE, COSA, and TWC.
7.Review labor market trends and information. Locates job openings in high demand industry clusters and works closely with Student Support Specialist and Job Placement Coordinators to provide employment opportunities for student graduates and program participants.
8.Promote students needing externships to local businesses and employers. Achieve successful placement and externship outcomes.
9.Maintain a predetermined quota of monthly employer contacts and job openings based on the number of job ready students and program participants. Ensure placement and retention rates meet required accreditation benchmarks.
10.Coordinate job opening information to Good Careers Centers (GCC) and GCAs for posting. Enter data related to employer contacts and job openings into the Client Management System.
11.Work with Campus Managers to determine employment strategies and match job-ready students and program participants strengths and abilities to job requirements. Assist with resume and cover letter design and networking techniques.
12.Organize employer job fairs. Represent and promote agency at public speaking events, community resource fairs, career fairs, and community leadership meetings. Lead quarterly Industry Alliance Council meetings.
13.Confer with employers and visit work sites to monitor progress of job placements and student externships. Assist with job-related issues such as attendance and work activities. Determine if further support is needed to meet employers requirements.
14.Analyze service applications within client (employers) environment and solicit employer feedback and approval of GCA curriculum to determine if improvements may be warranted. Propose changes in processes or use of service to the Campus Manager and Academies Director.

* Bachelors degree in business, marketing, psychology or related field required. Masters degree a plus.
* 5 - 7 years proven experience leading teams in successful business sales and marketing, community development, social services, employment agency.
* 7 - 10 years staffing and/or account management experience in lieu of degree.
* Strong customer service and community engagement skills, with proven record of developing and sustaining productive community and business relationships necessary in facilitating Agency mission.
* Excellent written, verbal communication, and presentation skills with ability to effectively collaborate with multiple constituencies to achieve mission goals
* Workforce Development and job placement experience a plus.
* Intermediate skills in MS Office-Word, PPT, Excel, and people services databases.

For more information about Goodwill Industries San Antonio, please visit our website at:

Equal Opportunity Employer/Veterans/Disabled

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